Terms and Conditions
Welcome to GiftVila. By using our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. About Our Service
GiftVila is an online gift store offering products for birthdays, anniversaries, special occasions, and other gifting needs.
We reserve the right to update product information, prices, availability, and website content at any time without prior notice.
2. Product Information
We try our best to ensure that product descriptions, images, colors, sizes, and other information are accurate.
However, there may be slight differences between the product shown on the website and the actual product due to photography, lighting, screen settings, or product variations.
3. Placing an Order
When you place an order through our website, you agree to provide accurate and complete information, including:
- Your name
- Phone number
- Delivery address
- Product and quantity information
We may contact you by phone or WhatsApp to confirm your order before dispatch.
An order is considered confirmed after successful verification by our team.
4. Cash on Delivery
GiftVila primarily offers Cash on Delivery (COD).
You are required to pay the full order amount to the delivery person when your order is delivered.
Please make sure that someone is available at the provided delivery address to receive and pay for the order.
5. Order Cancellation
You may request to cancel your order before it is dispatched.
Once an order has been shipped or handed over to the delivery service, cancellation may not be possible.
Repeatedly placing orders and refusing to receive them may result in restrictions on future orders.
6. Pricing and Availability
Product prices and availability may change at any time.
Although we make every effort to maintain accurate pricing, an order may occasionally contain an incorrect price or availability information due to technical or human error.
If this happens, we may contact you before processing the order.
7. Delivery
We aim to deliver orders within the estimated delivery timeframe provided at the time of ordering.
Delivery times may vary depending on location, courier service, weather, holidays, traffic, or other circumstances beyond our control.
Customers are responsible for providing a correct and complete delivery address and an active phone number.
8. Returns and Refunds
Returns, replacements, and refunds are handled according to our Refund and Returns Policy.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within the specified period mentioned in our Refund and Returns Policy.
Please do not return any product without contacting us first.
9. Customer Responsibilities
Customers agree to:
- Provide accurate contact and delivery information
- Be available to receive the order
- Pay the full amount for COD orders
- Inspect the product where reasonably possible upon delivery
- Avoid fraudulent, abusive, or misleading use of our services
10. Website Use
You agree not to use the GiftVila website for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not attempt to interfere with the website, its security, functionality, or services.
11. Intellectual Property
All content on the GiftVila website, including text, images, logos, graphics, product information, and other materials, is owned by or used with permission by GiftVila unless otherwise stated.
You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior permission.
12. Third-Party Services
We may use third-party services such as courier companies, hosting providers, payment-related services, analytics tools, and other service providers to operate our business.
These services may have their own terms and policies.
13. Limitation of Liability
GiftVila will make reasonable efforts to provide accurate information and reliable services.
However, we are not responsible for delays, interruptions, or circumstances beyond our reasonable control, including courier delays, natural disasters, technical problems, or other unforeseen events.
14. Changes to These Terms
GiftVila reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be published on this page. Your continued use of our website after changes are posted means you accept the updated terms.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
GiftVila
Phone / WhatsApp: 01911665723
Email: [email protected]
Location: Dhaka, Bangladesh
Last Updated: September 2026
