Privacy Policy
At GiftVila, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Your name
- Phone number
- Email address
- Delivery address
- Billing or order information
- Information you provide when contacting our customer support
We may also automatically collect basic information about how visitors use our website, such as browser type, device information, and pages visited.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding your order
- Provide customer support
- Confirm Cash on Delivery orders
- Handle returns, refunds, and replacements
- Improve our products, services, and website
- Prevent fraud or misuse of our services
- Send promotional or marketing communications when appropriate
3. Cash on Delivery
GiftVila primarily offers Cash on Delivery (COD). We do not normally require you to provide online payment card details when placing a COD order.
You may still provide other information necessary to process and deliver your order, such as your name, phone number, and delivery address.
4. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
5. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, such as:
- Delivery and courier services
- Website and hosting service providers
- Customer support or technology providers
- Authorities when required by applicable law
Only the information necessary to provide the relevant service will be shared where reasonably possible.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve our services.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Marketing Communications
If you choose to receive promotional communications from us, we may use your contact information to send information about new products, offers, or special promotions.
You can contact us if you no longer wish to receive promotional messages.
8. Third-Party Links
Our website may contain links to third-party websites or services. GiftVila is not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
9. Children’s Privacy
GiftVila does not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
10. Your Privacy Rights
You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information.
Depending on the circumstances and applicable laws, you may also request deletion of your personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.
Any updates will be posted on this page with the revised date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
GiftVila
Phone / WhatsApp: 01911665723
Email: [email protected]
Last Updated: September 2026
