Refund and Returns Policy

At GiftVila, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so we can help resolve the issue.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged or defective product.
• You received a product different from what you ordered.
• Your order is incomplete or missing an item.
• The product has a significant issue that was not mentioned in the product description.

To be eligible for a return, the product should generally be unused and in its original condition and packaging.

2. Products That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return or replacement.

Products that have been used, damaged by the customer, altered, or intentionally damaged may not be accepted for return.

Customized or personalized products may also be non-returnable unless they arrive damaged or are different from what was ordered.

3. Return Request Period

Please contact us within 48 hours of receiving your order if you believe there is a problem with your product.

When contacting us, please provide:

• Your order number
• Your name and phone number
• A brief description of the issue
• Clear photos or a short video showing the problem

This helps us review your request and provide a suitable solution quickly.

4. Damaged or Incorrect Products

If your product arrives damaged or you receive the wrong product, please contact us before using or disposing of the item.

After reviewing the issue, we may offer:

• A replacement of the product
• An exchange for another available product
• A refund, where applicable

The final resolution will depend on the nature of the issue and product availability.

5. Change of Mind

If you simply change your mind after receiving the product, return or exchange may not always be available.

For eligible products, we may accept a return depending on the product’s condition. Any applicable delivery or return charges may be the customer’s responsibility.

6. Cash on Delivery (COD)

Most of our orders are placed through Cash on Delivery. You pay the order amount to the delivery person when your order is delivered.

Since COD orders are paid upon delivery, there is normally no advance payment to refund.

If you are eligible for a refund for an order that has already been paid for, we will discuss the available refund method with you and process the refund according to the circumstances.

7. Return Delivery Charges

If the return is due to an error on our part, such as:

• Wrong product delivered
• Damaged product delivered
• Missing item

we may cover the applicable return or replacement delivery cost.

If the return is requested for reasons unrelated to a problem with the product, the customer may be responsible for the applicable delivery or return charges.

8. Order Cancellation

You may request to cancel your order before it has been dispatched.

Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible. In such cases, you may need to receive the order and follow our applicable return policy.

9. Refund Processing

If a refund is approved, we will inform you about the refund process and applicable timeline.

For COD orders, refunds are only applicable where a payment has already been made and the order qualifies for a refund.

10. How to Contact Us

If you have any questions about a return, replacement, or refund, please contact GiftVila:

Phone / WhatsApp: 01911665723
Email: [email protected]

We recommend contacting us before sending any product back. Please do not return an item without contacting us first, as unauthorized returns may not be accepted.

Policy Updates

GiftVila reserves the right to update or modify this Refund and Returns Policy when necessary. Any changes will be published on this page.

Last Updated: September 2026